Best practices

Measuring and Optimizing Legal Process Cycle Time: Key Metrics and Strategies

June 27, 2023
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Kathy Zhu

Table of Contents

As legal operations become increasingly complex, legal teams are under greater pressure to measure and optimize their performance to increase efficiency and reduce costs. One critical area for improvement is cycle time, which refers to the time it takes for a legal process to be completed from start to finish. By measuring cycle time and identifying areas for improvement, legal teams can enhance their operational efficiency and drive better outcomes.

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Here are the top 5 key metrics for measuring and optimizing legal process cycle time:

1. Total Cycle Time: This metric measures the time it takes for a legal process to be completed from the initial request to the final resolution. By tracking total cycle time, legal teams can identify bottlenecks and areas where the process can be streamlined.

‍2. Processing Time: This metric measures the time spent actually working on the legal process, excluding any waiting or delay time. By identifying where processing time is being wasted, legal teams can optimize their workflows and reduce cycle time.

3. Wait Time: This metric measures the time spent waiting for input or feedback from other stakeholders in the legal process. By reducing wait time, legal teams can accelerate the process and improve overall efficiency.

4. Touch Time: This metric measures the time spent actively working on a legal process, including processing time and wait time. By tracking touch time, legal teams can identify areas where processes can be streamlined to reduce the time spent on each step.

5. Lead Time: This metric measures the time between the initial request and the start of the legal process. By reducing lead time, legal teams can accelerate the process and improve overall efficiency.

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Opportunities for improvement:

  • Automating manual tasks and reducing manual handoffs
  • Improving communication and collaboration among stakeholders
  • Streamlining workflows and simplifying processes
  • Investing in technology and tools that support legal process automation
  • Regularly reviewing and updating processes to identify and address inefficiencies

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By measuring and optimizing legal process cycle time using these key metrics and implementing opportunities for improvement, legal teams can streamline their operations, reduce costs, and drive better outcomes for their organizations.

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Learn More‍

Want to learn more about how Streamline AI can provide key metrics to optimize legal process cycle times? Schedule a meeting with us to get additional insights and see how Streamline AI can help.

“As a result of using Streamline AI, we were able to reduce the number of days spent on each ticket by over 2 days or nearly 60%! Our SLA allocated 4 days per ticket, and Streamline AI reduced that to 1.7 days per ticket. We were also able to eliminate the emails the legal team received asking for status and updates as this information is readily visible to stakeholders in the Streamline AI system.” - Daniel Michalek, Legal Operations Manager at Branch Metrics

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