Best practices

Tracking Legal Team Performance: Metrics for In-House Counsel and Legal Operations

July 6, 2023
Kathy Zhu

Table of Contents

In-house legal teams and legal operations teams are tasked with managing the legal needs of their organization efficiently and effectively. However, without a way to measure performance, it can be challenging to identify areas for improvement. That's where metrics come in. By tracking key metrics, legal teams can gain valuable insights into their performance and make data-driven decisions to improve their operations.

Key Metrics for In-House Legal and Legal Operations Teams:

1. Budget Adherence: Tracking the budget adherence metric helps legal teams ensure that they are staying within budget for each matter or project. This metric can also help identify areas of overspending and potential cost-saving opportunities.

2. Matter Volume: Tracking matter volume can help legal teams understand the volume and complexity of legal work they are handling, which can inform staffing and resource allocation decisions.

3. Vendor Spend: Legal teams often work with external vendors such as outside counsel, legal service providers, and e-discovery companies. Tracking vendor spend can help legal teams evaluate the cost-effectiveness of their vendor relationships and identify potential opportunities for cost savings.

4. Time to Resolution: Measuring the time it takes to resolve legal matters can help legal teams identify inefficiencies and areas for improvement in their legal processes.

5. Customer Satisfaction: Legal teams should also track customer satisfaction to ensure that they are meeting the needs and expectations of their internal clients.

Utilizing Metrics to Improve Team Performance:

Once legal teams have identified the metrics that are most relevant to their operations, they can use the data to make data-driven decisions and improve their performance. For example, if budget adherence is a key metric, legal teams may consider implementing alternative fee arrangements or negotiating better rates with vendors. If time to resolution is a priority, legal teams may explore automation solutions or process improvements to streamline their legal workflows.


Tracking key metrics is essential for in-house legal teams and legal operations to optimize their performance and improve their operations continually. By measuring and analyzing relevant data, legal teams can make data-driven decisions and identify areas for improvement, resulting in more efficient and effective legal operations.

Learn More

Want to learn more about how Streamline AI can help track metrics to improve team performance? Schedule a meeting with us to get additional insights and see how Streamline AI can help.

“With Streamline’s no-code workflow builder in place, our legal team is now able to consistently meet 24-hour turnaround times – down from multiple weeks prior to deployment – without the need for additional headcount.” - Ronak Ray, General Counsel at Pantheon Systems


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