Best practices

Leveraging Metrics to Improve Legal Operations Efficiency

April 19, 2023
Kathy Zhu

Table of Contents

Legal operations teams are constantly striving to improve efficiency, reduce costs, and increase value for their organizations. One effective way to achieve these goals is through the use of metrics reporting. By tracking and analyzing key metrics, legal operations teams can identify process inefficiencies and make data-driven decisions to drive continuous improvement. Here are some key metrics that legal operations teams should track and analyze:

1. Matter Volume: Tracking the number of matters handled by the legal team over a certain period can help identify patterns and trends. By understanding the workload of the team, you can ensure that you have the right resources allocated to each matter type.

2. Turnaround Time: Measuring the time it takes to complete a matter from start to finish can help identify bottlenecks in the process. This can help you identify areas where you can streamline your processes and improve efficiency.

3. Vendor Spend: Measuring how much you spend on outside vendors can help identify cost-saving opportunities. This can help you negotiate better rates or identify areas where you can bring work in-house.

4. Matter Cost: Tracking the cost of individual matters can help identify which matters are most expensive and identify opportunities to reduce costs. This can help you identify areas where you can negotiate better rates or improve efficiency.

5. Employee Productivity: Tracking the productivity of your employees can help identify areas where they may need additional support or training. This can help you improve team performance and reduce inefficiencies.

To analyze these metrics effectively, legal operations teams should use a combination of tools such as dashboards and data visualization software. These tools can help make the data more digestible and easier to analyze, enabling teams to identify trends and patterns quickly. By leveraging the power of metrics reporting, in-house legal teams can make data-driven decisions that drive real results, including increased efficiency, reduced costs, and improved value for the organization.

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Want to learn more about key metrics to track, how to analyze them, and leveraging them to improve legal operations efficiency? Schedule a meeting with us to get additional insights and see how Streamline AI can help.

“With Streamline AI, we gained full visibility into the legal service request process. With visibility into key workflow metrics in real-time, we were able to get ahead of potential issues, track performance, and report up to leadership easily.” - Daniel Michalek, Legal Operations Manager at Branch Metrics

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